Frequently Asked Questions

We are happy to provide answers to some of the questions that you might have. Please do not hesitate to contact us if you have any more questions not covered here.

You may acquire a quote by:

Our team of specialists will be in touch within the next business day. 

Tip: For faster turnaround, please ensure you have enclosed all necessary information, such as your contact information, due date, size, quantity, indoor/outdoor applications, requested material/stock, finishing requirements (i.e.: grommets, hemming, d-tape, do not trim, numbering, die-cut etc.)

The most ideal file formats are Indesign, Illustrator, PDF and Quark.

You can also supply a PostScript file, however, we are not able to review or edit PostScript files, thus any errors or minor incompatibilities with your files could cause delay or incur additional charges.

Microsoft Word, PowerPoint, Excel, and Publisher are not recommended for any type of print production. These programs are not designed for commercial print production workflow. The output from these types of files is unpredictable. If submitting Microsoft files, a legible accurate hard copy is a must! The unpredictable nature of these files may require additional time to produce and warrant pre-press charges to reformat.

We take pride in being able to provide best-in-class  turn-around times without sacrificing service or quality. Average turnaround time is 5 – 7 business days on. Depending on the quantity run and size, it’s possible to produce within as little as 24 hours. Get in touch with us for a more accurate estimation.

 We also have the capability to tile your print if it is larger than material size and/or our printers.

Type of Printer

Maximum Side or Width


Colour Laser Printer

13″ x 52″

Water Base Inkjet

Width 60″

Dye-sublimation (Textile)

Width 10’

1000 dpi UV Printer

Width 16′

UV Flatbed

5’ x 10’


Six Colour Press

36″ x 48″

Yes, we print textiles. We print on all polyester-based textiles and carry a variety of selections. We can also do test runs on your provided textile.

You may submit via the following three methods:

  1. Upload your artwork to any cloud storage site (dropbox, google drive, one drive…etc.) and send us the link via.
  2. Submit via FTP. For FTP access, contact us at 604.575.1812 
  3. Have your artwork saved on a CD or USB device, and drop it off or mail it to our office

Even when you use common, classic typefaces you’ll need to send copies of the actual font files that your document contains. Fonts can vary from vendor to vendor and there are differences between the TrueType and Type 1 versions of fonts.

  • Send both screen and printer fonts (for Type 1 fonts).
  • If you have embedded EPS files that include text that is not converted to curves, be sure to send the fonts for those images as well.
  • Avoid mixing TrueType and Type 1 fonts in the same file.
  • Send the same version of the font (that is if you used TrueType fonts but send the
  • Type 1 version of that typeface you may see errors).

Bleed is extending any colour, photo, or design elements past the cut line.  Bleed gives the production team a margin of error when trimming to avoid white edges in the final product.

We request you add 1/4″ of bleed to your layouts. Bleed requirements may vary depending on product finishing needs; please work with your specialist for relevant finishing specifications. 

Safety margin is the  opposite of colour bleed; you can think of it as “white bleed” within an image’s crop lines. If you the image has relevant elements right up against the crop line, we recommend that you keep your type and other important elements within a 1/4″ safety margin. 

We’re happy to accept your payment by ACH transfer, e-transfer, company cheque, Visa, Master Card, American Express, or of course, cash.


All raster images are to be between 72dpi and 300dpi at their final output size. Please refer below for the minimum resolution corresponding to the product.



Transit Advertising

300 dpi at 1/4 scale

Outdoor Advertising

300 dpi at 1/4 scale


600 dpi at 1/12 scale

Presentation and Tradeshow

400 dpi at 1/4 scale

Point of Purchase

300 dpi at actual size


300 dpi at actual size

Fleet and Vehicle Graphics

900 dpi at 1/12 scale

Wall Murals

900 dpi at 1/12 scale

Scenic Backdrops

50 dpi at actual size

CMYK (also known as 4-colour process) refers to the 4 ink colours used in 4-colour process printing. C is cyan (blue), M is magenta (red), Y is yellow, and K is black, the key plate or keyline colour.

RGB is what monitors, scanners and digital cameras use for displaying colour. R is red, G is green, and B is blue. When saving graphics for a web page, saving the image in RGB is best suited but when we are talking presswork, then you want to convert the image to CMYK.

RGB images may look great on-screen or printed on your inkjet printer but they usually don’t print well to PostScript output devices. Convert your images to CMYK. While RGB has its place (on the Web, for example) it isn’t suitable for most PostScript colour printing.