Can I submit Microsoft Word, PowerPoint or Excel files for print jobs?

Microsoft Word, PowerPoint, Excel and Publisher are not recommended for any type of print production. These programs were not designed for a commercial print production workflow. The output from these types of files is unpredictable. When submitting Microsoft files, a legible accurate hard copy is a must! The unpredictable nature of these files may require additional time to produce and pre-press charges to reformat.
Can I supply a PostScript or PDF file for output?

Yes, you can definitely supply a PostScript or PDF file. We are able to analyze and edit PDF files just as well as other files, such as Quark, Indesign and Illustrator. However, we are not able to review or edit PostScript files, and thus any errors or minor incompatibilities with your files could cause delay or incur additional charges.

Do you print on t-shirts or textiles?

At this time, we don’t have the capability to print on t-shirts. However, we have no problem printing on polyester textile or polyester textile blends that consist of at least 60% polyester.

How can I obtain a quote?

You may acquire a quote by calling, faxing or emailing one of our Sales Representatives. Telephone: 604.575.1812 Fax: 604.575.1824 E-mail: info@tkgraphics.ca  Tip: Make sure you have enclosed all detailed information, such as: your contact information, due date, size, quantity, indoor/outdoor applications, requested material/stock, finishing requirements (i.e.: grommets, hemming, d-tape, do not trim, numbering, die-cut)

How can I submit my artfile?

You may do one of three methods:

1. submit via FTP. For FTP access, contact us at 604.575.1812,

2. e-mail us at info@tkgraphics.ca,

3. have your artwork saved on a cd, dvd, or USB device and drop it off or mail it to our office.

How do I find all my fonts and send them to you?

Even when you use common, classic typefaces you’ll need to send the copies of the actual font files that your document contains. Fonts can vary from vendor to vendor and there are differences between the TrueType and Type 1 versions of fonts.

  • Send both screen and printer fonts (for Type 1 fonts).
  • If you have embedded EPS files that include text that is not converted to curves, be sure to send the fonts for those images as well.
  • Avoid mixing TrueType and Type 1 fonts in the same file.
  • Send the same version of the font (that is, if you used TrueType fonts but send the Type 1 version of that typeface you may see errors).
How fast can you get my project done?

We have a phenomenal turn-around time. We can produce your advertising within 5 – 7 business days, and depending on the quantity run and size, we can even produce it within 24 hours

I have a concept in my mind but I don’t know where to go next?

As part of our one-stop-shop service, our graphic designing team can transform your ideas to conceptual eye-catching designs. Also we can refer you to one of our professional designer contacts.

What are bleed and safety margins?

  • Bleed is extending any colour, photo, or design elements past the cut line. Our print shop trims printed pieces in stacks of hundreds of sheets at a time. This is much faster than trimming individual pieces, at the cost of a little accuracy. Bleed gives the print shop a margin of error when trimming, so that if the cut is a little off, the white of the paper won’t show along the edge.
  • We request you add 1/4″ of bleed to your layouts .
  • Safety margin is the opposite of bleed. If you put important information such as a song title or an important part of a photo right up against the crop line, some of it may get cut off. We recommend that you keep your type and other important elements 1/4″ inside the crop marks.
What form of payment do you accept?

T.K. Graphics will be happy to accept your payment by: company cheque, Visa, Master Card, American Express, or of course, cash.

What is your printing size capability?

*** We also have the capability to tile your print if it is larger than the material and/or our printers.

Type of Printer Maximum Side or Width
Colour Laser Printer 13″ x 19″
Water Base Inkjet Width 60″
Solvent High Resolution Printer Width 16′
1000 dpi UV Printer Width 16′
Six Colour Press 36″ x 48″
UV Flatbed  60″ x 120″










What resolution and scale should I construct the art file at?

All raster images are to be between 72dpi and 300dpi at their final output size. Please refer below for the minimum resolution corresponding to the product.

Product Resolution
Transit Advertising 300 dpi at 1/4 scale
Outdoor Advertising 300 dpi at 1/4 scale
Billboard 600 dpi at 1/12 scale
Presentation and Tradeshow 400 dpi at 1/4 scale
Point of Purchase 300 dpi at actual size
Decals 300 dpi at actual size
Fleet and Vehicle Graphics 900 dpi at 1/12 scale
Wall Murals 900 dpi at 1/12 scale
Why is there a difference between RGB and CMYK?

  • CMYK (also known as 4-colour process) refers to the 4 ink colours used in 4-colour process printing. C is cyan (blue), M is magenta (red), Y is yellow, and K is black, the key plate or keyline colour.
  • RGB is what monitors, scanners and digital cameras use for displaying colour. R is red, G is green, and B is blue. When saving graphics for a web page, saving the image in RGB is best suited but when we are talking presswork, then you want to convert the image to CMYK.
  • RGB images may look great on screen or printed on your inkjet printer but they usually don’t print well to PostScript output devices. Convertyour images to CMYK. While RGB has its place (on the Web, for example) it isn’t suitable for most PostScript colour printing.